Privacy Policy

Effective Date: March 4, 2025

PLEASE READ THE FOLLOWING CAREFULLY

YOUR USE OF THIS SERVICE CONSTITUTES ACCEPTANCE BY YOU OF THIS PRIVACY POLICY.

Relational Psychology Group, Inc. (“Relational Psychology Group,” “we,” “our,” and “us”) has created this Privacy Policy (the “Policy”) to demonstrate our commitment to protecting the privacy of your information when using our website, www.relationalpsychologygroup.com (“the Website”), and our services. We are committed to complying with applicable privacy laws, including the California Consumer Privacy Act (CCPA), the California Online Privacy Protection Act (CALOPPA), and the EU General Data Protection Regulation (GDPR).

1. INFORMATION WE COLLECT
We collect personal information that you voluntarily provide when expressing an interest in our services, participating in therapy or assessment, or contacting us. The personal information we collect depends on the nature of your interactions with us and includes:

(a) Personal Information:

Name, contact details (email, phone number, mailing address)
Date of birth
Emergency contact information
Insurance details
Information submitted as part of forms, giveaways, newsletters, or promotional campaigns

(b) Health and Therapy Data:

Therapy goals, progress, mental health history, and treatment plans
Group session participation details

(c) Communication Data:

Emails, messages, video calls, or other digital communications

(d) Technical Data:

IP address, browser type, operating system, device information
Website usage data collected via cookies and tracking technologies

2. HOW WE USE YOUR INFORMATION

We process your information for the following purposes:

Providing Therapy Services: To conduct therapy and assessment sessions, track progress, and provide support.
Communication: To contact you regarding scheduling, appointment reminders, and updates.
Security and Compliance: To protect your data and comply with legal obligations such as HIPAA.
Operational Purposes: To improve service quality, enhance our technology, and manage administrative and billing tasks.

3. HOW WE PROTECT YOUR INFORMATION

We take reasonable measures to protect your personal and health information, including:

Encryption: Sensitive data is encrypted in transit and at rest.
Secure Platforms: We use HIPAA-compliant systems for virtual therapy, messaging, and record-keeping.
Access Control: Only authorized staff have access to your data.
Data Retention and Disposal: Data is retained only as necessary for service provision and legal requirements, and securely disposed of when no longer needed.

4. VIRTUAL THERAPY AND ASSESSMENT APPOINTMENTS

We conduct virtual therapy and assessments using secure, HIPAA-compliant platforms. Sessions are not recorded unless explicitly agreed upon. If a recording is made for training purposes, identifying details will be removed.

5. SHARING OF INFORMATION

We do not sell or trade personal data. Your information may be shared only in the following cases:

With Your Consent: When you authorize us to share information with professionals, caregivers, or institutions.
Legal Obligations: When required by law, subpoena, or to protect your safety.
Service Providers: We may work with third-party providers (e.g., billing, secure communication platforms) who comply with privacy standards.

6. YOUR PRIVACY RIGHTS

You have the following rights regarding your data:

Access: Request access to your personal and health records.
Correction: Request corrections to inaccuracies.
Deletion: Request deletion of personal data, subject to legal or ethical exceptions.
Opt-out of Communications: Change your communication preferences via our Client Portal (Simple Practice) or email [email protected].
Cookies and Tracking: Manage preferences via browser settings.

7. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar tracking technologies to enhance user experience. These do not collect personally identifiable information unless explicitly stated.

8. HIPAA COMPLIANCE

We comply with HIPAA standards to ensure the confidentiality of health-related data. We use HIPAA-compliant platforms for storing and transmitting Protected Health Information (PHI). Clients using our services must acknowledge our HIPAA compliance policies before engaging in virtual therapy sessions.

9. CALIFORNIA PRIVACY RIGHTS

Under the CCPA, California residents have:

The right to know what personal information is collected and how it is used.
The right to request deletion of their personal information.
The right to opt-out of the sale of personal data.
The right to non-discrimination when exercising privacy rights.

10. LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to external sites. We are not responsible for their content or privacy policies. We encourage users to review the policies of external websites before providing personal data.

11. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically. Any changes will be posted on our website, and we encourage you to review the policy regularly.

12. CONTACT INFORMATION

If you have questions about this policy, please contact us at:

Relational Psychology Group, Inc.
9711 Skokie Blvd, Suite H
Skokie, IL 60077
Phone: 224-307-4850
Email: [email protected]

By using our services, you acknowledge and agree to this Privacy Policy. Your trust is essential to us, and we remain committed to protecting your privacy.